Games by Hyper — Privacy Policy

1. Introduction

Welcome to Games by Hyper. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have. By using our website and buying from our shop you agree to the practices described here.

2. Who we are / Contact

Data controller: Games by Hyper
Contact: privacy@gamesbyhyper.com

3. Information we collect

3.1 Personal information you give us

  • Name, email address, billing & shipping address, phone number and payment details when you place an order.
  • Account username and password when you register on the site.
  • Any information you provide in support requests or messages.

3.2 Information we collect automatically

  • Usage data (pages visited, browser, device, IP address, referrer).
  • Cookies and similar technologies (see Cookies section).

3.3 Third-party data

We may receive limited information from third parties (for example, payment or fraud-prevention services) to help process orders and improve service.

4. How we use your information

We use data to:

  • Process and fulfil your orders and manage returns.
  • Communicate about your orders, payments and support requests.
  • Provide and improve our website, products and services.
  • Send marketing messages if you gave consent (you can opt out anytime).
  • Prevent fraud and comply with legal obligations.

Lawful basis (if GDPR applies): performance of a contract (orders), legitimate interests (fraud prevention, improvements), and consent (marketing / SMS where applicable).

5. SMS abandoned-cart (if you opt in to SMS)

If you have opted in to receive SMS messages, we may use cookies or similar tracking technologies to determine if items were left in your shopping cart and to send cart reminder messages via SMS. We will only send SMS messages if you explicitly opt in and you can unsubscribe at any time using the link in the message or by contacting privacy@gamesbyhyper.com.

6. Sharing and third-party processors

We do not sell your personal data. We share personal data only with service providers who need it to operate the shop (for example: payment processors, hosting, email/SMS and analytics services).

Important: SMS opt-in data and SMS consent will not be shared with non-affiliated third parties.

7. Cookies and tracking

We use cookies for:

  • Essential site functionality (login, cart).
  • Performance and analytics (to improve the site).
  • Optional marketing (only with consent where required).

You can control cookies via your browser settings or through any cookie-consent banner you use.

8. Embedded content

Pages may contain embedded content (e.g., videos). Embedded content behaves as if you visited that external site — those sites may collect data about you.

9. How long we keep data

  • Order & billing records: retained as required by law (check local rules).
  • Account profile and metadata: retained until the account is deleted or removed.
  • Logs and analytics: retained in anonymized or aggregated form as needed.

10. Your rights

Depending on your jurisdiction you can:

  • Access, correct or delete the personal data we hold about you.
  • Request a copy of your data in a portable format.
  • Object to or restrict processing (where applicable).
  • Withdraw consent to marketing and SMS messages at any time.

To exercise your rights, contact: privacy@gamesbyhyper.com

11. Security

We use reasonable technical and organizational measures to protect your data. No internet transmission is fully secure, so we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy. We will post updates on this page. Significant changes will be communicated as appropriate.

13. Contact

Questions or requests? Email privacy@gamesbyhyper.com