Frequently asked questions

The most common questions we get. Let us know if you miss something or want to get in contact.

Join our Discord

Subscriptions are perfect for saving money if you choose to get multiple modules, and get access to the reward store for exclusives, sometimes even free assets, be better involved in the community, support Hyper to grow and much and much more. For a full overview of tiers and benefits, see the subscription page.

Billing & periods

  • You choose a period (3, 12, 24, 48 months) and are charged the full amount for that period at checkout.
  • Cancel anytime — cancelling stops future renewals; access and perks remain until the paid period expires.
  • Displayed prices and sale prices come from the WooCommerce variation for the period you select.
  • Currently, upgrades or downgrades between tiers are not supported. Multiple subscriptions can be purchased at the same time, but loyalty rewards are tied to a single subscription and will reset if that subscription is cancelled.

Perks, credits and the Loyalty Store

  • Perks (Discord roles, badges, Inner Circle access, loyalty store access, enhanced support eligibility) are active only while the subscription is active.
  • Monthly credits are awarded per tier and can only be used in the Games by Hyper Loyalty Store for eligible items.
  • Credits are not cash and cannot be exchanged for money.
  • Credits expire 12 months after they are awarded.
  • Loyalty Milestone Rewards: special bonus rewards are unlocked at subscription milestones (3, 6, 9, 12 months and beyond). Rewards are tied to your active subscription and will reset if the subscription is cancelled.
  • What’s available in the Loyalty Store is determined by Games by Hyper and may change over time — items can be added or removed, and point structures may also change.

Enhanced Support

  • Enhanced Support can only be obtained by redeeming points in the Loyalty Store.
  • Eligibility depends on your subscription tier. Learn more here: Enhanced Support FAQ.

Beta features

  • Some subscription tiers may grant access to experimental features such as Hyper AI, a Discord bot trained on thousands of support requests and documentation.
  • Beta features are more prone to change, improvement, or removal at any time.

Refunds & transfers

  • Subscriptions, monthly credits, and Loyalty Store items are non-refundable unless the published refund policy explicitly states otherwise.
  • Subscriptions and credits are tied to the purchasing account and are not transferable.

Quick tips

  • Double-check the selected billing period at checkout — you are charged for the full period.
  • If a specific perk is critical, confirm availability with support before purchasing.

Thank you for choosing MST Pro! I want to help you get the most out of your purchase and make your project a success.

Included with your purchase:

  • Video tutorials & walkthroughs: Find extensive, regularly updated tutorials on YouTube, with new topics added based on community requests.
  • Documentation: Always available at gamesbyhyper.com/docs.
  • Bug reports & fixes: All bug reports are welcome. Fixes are prioritized by impact and provided as long as they fit our support guidelines.
  • Community forums: Connect with other developers; team members participate when available.
  • Engine updates: At least 3 years of engine updates after release or until a major Unreal Engine change (e.g. UE6).
  • Specialized walkthroughs: Released as needed for complex topics.

If you need extra help, see our options for additional support below.

Standard support does not include:

  • Custom integration or project-specific setup
  • Fixes for issues caused by code changes in your project
  • Personal chat or video calls for general advice
  • Proactive participation of staff in community forums

For needs beyond standard support, see our upgrade options.

If you need more in-depth help, we offer several optional upgrades:

  • Priority support & Q&A: Ideal for developers who want faster or more detailed responses.
  • Full courses: Covering every core feature and advanced workflows. See https://gamesbyhyper.com/product-category/course/.
  • Studio support: Dedicated support by the hour (minimum 4 hours): custom support.
  • Professional agreements: For studios needing strip cards, in-house sessions, or custom development (just ask for details).

Refunds follow Epic’s guidelines and are only possible for technical issues that prevent the product from functioning as advertised in its core features.

Refunds are not offered for:

  • Difficulty understanding the product
  • Needing modifications to fit your project
  • Price changes (including sales or increases)

Note: Minor visual imperfections, normal engine or network limitations, or subjective opinions about usability or appearance do not qualify for refunds. Only reproducible issues that break the main, advertised functionality will be considered for a refund. Unreal Engine products may show minor artifacts or network effects; these are to be expected.

If you believe you have found a genuine technical issue that prevents the product’s core features from working as described, please contact us with specific details.

No software of this size and complexity can ever be completely bug-free. The framework is stable and thoroughly tested, but it is always possible that some bugs may arise.

If you experience any issues, please report them. Bug fixes are a top priority and are addressed as quickly as possible, with the most critical issues fixed first.

Your feedback is valuable and helps us continue to improve the product.

A bug is a reproducible issue that causes the asset to malfunction or not work as advertised. Confirm the bug reproduces in the default project, check existing reports, and then submit it using the official bug form in the discord with all required details.

What is a bug?

  • Reproducible errors that crash or break functionality (script errors, broken features, platform incompatibility).
  • Examples: an animation that never triggers in the default project, a UI button that becomes unclickable, or a core feature not behaving as documented.

What is not a bug?

  • Issues that cannot be reproduced in the default project.
  • Requests for new features or customizations outside what was advertised.
  • Problems caused by unsupported engine versions or incorrect project migration.
  • Warnings in logs that do not affect gameplay.
  • Aesthetic replication mismatches (for example not 100% identical across clients, such as head rotation differences).

Who can submit a bug report?

  • The bug channel is open to everyone, but only verified members can submit new official bug reports.

What happens with a bug?

  • If we can reproduce it, we will triage and try to provide a fix as soon as possible.
  • Updates are batched to reduce disruption. Use the provided answers or temporary fixes in the bug channels if you need a faster solution.

How to report a bug?

  1. First confirm the issue reproduces in the default project.
  2. Search existing bug reports to avoid duplicates.
  3. If new, submit using the official bug-report form with all required details. Incomplete reports may be removed.

How do I get verified in the Discord?

Why become a verified member?

  • Access to community support forums to chat with other game developers using the same systems.
  • Access to the official support channel for included support.
  • Ability to upgrade from community support to Enhanced Support.

Automatic verification (gamesbyhyper.com purchases)

Manual verification process

If you purchased through FAB or another source, you can request verification by emailing the following details:

Mail to: verify@gamesbyhyper.com

Mail template:

Subject: Requesting access to the community support forums

Hi Eric, I would like to request access to the community support forums and bug report channel:

System:
YourPurchasedSystemNameHere
Order ID:
123456789
Discord name:
gamesbyhyper
Source of purchase:
FAB / Gamesbyhyper.com / SomeOtherPlace
Attachment:
Send your receipt as an attachment

Thank you in advance and I hope you have a great day,

Your name

Notes:

  • You must email from the address linked to your FAB account, and it must match the receipt.
  • If your email does not include all required information, it will not be processed.
  • Verification may take some time. In most cases, I or someone with edit rights will verify you in good faith.

Yes! Engine updates and fixes are included for at least 3 years after initial release or until a major Unreal Engine version change (e.g. UE6).

  • Only the latest engine versions are officially supported and receive new updates.
  • Older versions may receive updates if feasible, but this is rare.
  • Changelogs may be brief.
  • Newly released modules or updates are not guaranteed to work with previous Unreal Engine versions.

1. General Advice:

  • If you’re actively programming, avoid updating.
  • Engine or marketplace updates can break your custom changes.

2. No Code Changed?

  • If you haven’t modified Hyper code, updates are easy.

3. Important:

  • Always backup & use version control.
  • I can’t help with updates or provide detailed changelogs.

4. How to Update:

  • If no code changed, remove all Hyper files, migrate, then re-integrate.

5. Extra Tips:

  • Document any code changes you make.
  • Backup your data tables.
  • Keep folder structure—moved files get overwritten.

6. Product Philosophy:

  • Sold “as is”.
  • Updates = bug fixes, not new features (even though I sometimes do, at my discretion).
  • You bought it for its current state.

7. File Structure & Updates:

  • Structure usually stays consistent for migration.
  • If versions & folders match, you can overwrite—but it erases changes.
  • After migration: re-add your changes, reimport data tables.
  • Core folder now holds base architecture (datastructures, classes, interfaces). Implementations are outside.
  • Overwriting old with new is not always simple now.

8. Cherry Picking:

  • If you’ve changed a lot, selectively copy code you want.
  • Advanced users: mix new with old for best results.

9. Conclusion:

  • Updates are not always needed.
  • If you update, follow these tips for smooth integration.

I do provide optional courses. Currently, I have a course for the absolute basics of UE5 and one in the making for learning how to create a multiplayer survival framework.

UE5 Basics:

Are you new to Unreal Engine and eager to grasp its fundamental principles? This course covers everything from understanding variables to unraveling the complexities of networking.

Multiplayer Survival Framework Course:

This course will guide you through the process of crafting the foundation of a multiplayer survival game with Unreal Engine 5. We will start with the essentials, such as thinking out the architecture and setting up a map. From there, we will dive into the technical aspects, exploring the world of Unreal Engine’s visual scripting through Blueprints. You will gain proficiency in functions, macros, interfaces, variables, networking, and a wealth of other crucial concepts.

The Survival Framework course helps to comprehend an extensive framework that also highlights why certain architectural choices are made, with the goal to provide you with foundational knowledge.

Is it easy to integrate system X with system Y?

Integration depends on:

  • Your experience level
  • How modular each system is
  • How much effort you’re willing to invest

Why Hyper systems add value: When you buy a Hyper module (like mineable rocks), you get a complete system, not just one feature. For example, mineable rocks include inventory, interaction, replication, animation, pickup/equip, and damage handling.

This means:

  • All-in-one solution: Everything works together out of the box.
  • Blueprint for integration: If you want to use your own inventory, simply search for “get inventory” in the Blueprints to find logical connection points.
  • Flexible customization: Use the full template or just the parts you need.

Note: Custom integration—especially between different systems—is one of the most challenging parts of game development. If you’re new to Unreal Engine or Blueprints, you’ll usually have the best experience staying within the Hyper ecosystem, which is one of the most complete and robust available.

Support and resources:

  • Detailed documentation, migration guides, and video tutorials are available to help you.
  • While we can’t offer step-by-step support for every third-party asset, our resources and community support can help guide your process.

Nearly everything in my products is created by me and the team I’ve built over time. Together, we’ve dedicated well over 50,000 hours to development—covering gameplay systems, Blueprints, and documentation—with a deep passion for quality and completeness.

We also leverage some of the best content provided by Epic Games where it makes sense. For example, our advanced locomotion framework uses adapted Lyra animations as a foundation, ensuring industry-standard quality for your projects.

To keep the focus on gameplay depth and value, we sometimes use outstanding community assets under the CC0 license. Please support these great creators if you can:

Our priority is always delivering robust, original systems. When we use open community resources, it’s to bring you the best quality possible and to support the vibrant Unreal and open-source communities.

I understand the price may seem high at first glance, but the value you receive is substantial. Here’s why:

  • Over 50,000 hours of professional work have gone into these systems and templates, including design, programming, testing, and documentation.
  • Industry value: Even at a modest rate of $50 per hour (many developers charge much more), that would total several million dollars in development value.
  • Massive time savings: By purchasing a template or module, you save thousands of hours and get advanced, production-ready systems at just a tiny fraction of real development cost.
  • Best value: Buying the full template is much more affordable than purchasing individual modules separately.
  • Flexible payment: If you need more flexibility, pay-over-time options are available through my website.

If you have questions about features, value, or pricing, please feel free to reach out. My goal is to help you succeed with the best tools available.

In regard to expectation management of developers that want to build an MMO:

It is hard, and requires a lot of custom implementations. I made it as easy as possible but I do not support large-scale MMO by default since it most likely requires custom engine implementations and more.

Multiple people in our community are doing a successful approach and are working on custom implementations like segmental replication and more.

The most easy answer is: If you need to ask this question, the answer will probably be not for you.

If there are any other creators who say it is all possible and easy… They are most likely not telling the whole story!

What is Enhanced Support?

Enhanced Support is a premium benefit available only to subscribers of certain tiers. It provides prioritized replies and direct engagement with the Hyper team, but access is only available through redeeming loyalty points for an Enhanced Support Session.

How it works

  • Earn monthly points with your subscription tier (see tiers).
  • Redeem points in the Loyalty Store for a 15-minute Enhanced Support Session.
  • After purchase, you will receive a calendar link to schedule your call.

What to expect

  • Prioritized replies and tailored guidance from the Hyper team.
  • Advice on integration, troubleshooting, and project guidance within Hyper products.
  • A short scheduled voice call if needed (time-limited, not stackable beyond 4 per month).

What it is not

  • Not unlimited or on-demand support.
  • Not a guarantee to fix bugs or write code for you.
  • Not a fixed time allocation — fair use applies.