Description

Enhanced Support Session (15 minutes)

This product is available only with points through the Loyalty Store.
If you don’t have a subscription yet, check the subscription tiers to start earning monthly points.

Each Enhanced Support Session gives you a 15-minute call with a Hyper team member.
After purchase, you’ll receive a calendar link to schedule your session. Please note it may take some time to arrange and confirm the call.

What you can expect:

• A personal 15-minute conversation where you can ask questions directly to a Hyper team member.
• We’ll do our best to answer your questions and share advice based on our experience.

Important notes:

• This session is not for asking us to fix bugs or perform development work on your behalf.
• It is not intended as dedicated troubleshooting or custom implementation support.
• It’s an opportunity to ask questions, get guidance, and discuss your use of Hyper systems in a short, focused call.
• Technical difficulties, late arrivals, or missed sessions are not the responsibility of Games by Hyper and will not extend or reschedule the allotted time.
• Calls are strictly limited to 15 minutes — time cannot be extended.
• Sessions are not stackable unless otherwise agreed. A maximum of 4 sessions per month is allowed per customer unless agreed otherwise.

Additional expectations:

• Sessions are subject to Hyper team availability and must be scheduled in advance.
• Respectful communication is required — Enhanced Support is not on-demand, and spamming or demanding assistance will result in losing access.
• These sessions are for advice and guidance only. They do not provide continuous troubleshooting, custom integration, or dedicated consulting work.
• Outside of the scheduled call, private DMs or direct requests are not part of this service. Please use the official support channels.
• Enhanced Support Sessions are offered under a fair use policy. Abuse of this service may result in restrictions or loss of access.