Find the exact setup answer for your Unreal Engine systems.

I want to help you get the most out of your purchase and make your project a success.

Included with your purchase:

• Video tutorials & walkthroughs: Find video tutorials throughout our documentation, with new topics added based on community requests.
• Documentation: Always available at the documentation.
• Bug reports & fixes: All bug reports are welcome. Follow the bug-report steps. Fixes are prioritized by impact and provided as long as they fit our support guidelines.
• Community forums: Connect with other developers in our Discord community; team members participate when available.
• Specialized walkthroughs: Released as needed for complex topics.

If you need extra help, see our extra support and training options.

Standard support does not include:

• Custom integration or project-specific setup
• Fixes for issues caused by code changes in your project
• Personal chat or video calls for general advice
• Proactive participation of staff in community forums

For needs beyond standard support, see our extra support and training options.

If you need more in-depth help, we offer several optional upgrades:

• Enhanced Support: Available only through subscription credits. Includes a short scheduled call with a Hyper team member for tailored guidance within Hyper products.
  Details: Enhanced Support Session
  Redeem credits: Loyalty Store
• Full courses: Covering every core feature and advanced workflows. See our courses.
• Studio support: Explore Studio Solutions for onboarding, team training, and dedicated support. Contact us to discuss your project.
• Professional agreements: For studios needing strip cards, in-house sessions, or custom development. We support many large studios (including AAA) under NDA. Contact us for details.

5. Refunds and consumer rights

For purchases made on this website, contact support@gamesbyhyper.com with your order number, product name, engine version, and a description of the issue. For technical faults, include reproduction steps and relevant screenshots so we can investigate and offer an appropriate remedy.

Our voluntary refund policy focuses on reproducible technical faults that prevent a product's main advertised features from working. We may first help you reproduce the problem in a supported, unmodified setup and provide a fix where appropriate. This process does not delay or replace any remedy required by law.

We do not offer a voluntary refund solely because of:

• Technical misunderstanding, insufficient Unreal Engine or programming experience, or difficulty learning or understanding a product.
• Needing to modify the product, perform custom integration, or adapt it to a specific project or third-party asset.
• Problems introduced by your own changes, unsupported engine versions, or missing requirements that were accurately disclosed before purchase.
• Expectations about features, ease of use, performance, appearance, or support that were not promised in the product description.
• Minor visual imperfections or ordinary engine and network limitations that do not prevent the advertised functionality.
• A change of mind, an abandoned project, or a price change or sale after purchase.

These exclusions apply only to our voluntary refund policy. They do not exclude remedies for a product that is faulty, misdescribed, or otherwise fails to meet applicable legal requirements. Calling a problem a misunderstanding does not remove your rights if our description or instructions were inaccurate.

Your statutory consumer rights take priority over these terms. Where a withdrawal period applies to a digital download, it is lost on early supply only if the legally required prior express consent, acknowledgement of that loss, and confirmation have been obtained. Reading or accepting these general terms alone does not waive that right. Contact us to exercise any applicable withdrawal or refund right.

For purchases made through Fab, use the Fab refund process and policy. Contact us first for help with product faults. Fab determines refunds under its own rules, including any eligibility for products that have not been downloaded; our website's voluntary refund criteria do not replace those rules.

If a purchase is fully refunded and its license ends, stop using the refunded material and remove copies from your projects and repositories unless the refund decision or applicable law allows continued use. A partial price reduction does not by itself end your license.

No software of this size and complexity can ever be completely bug-free. The framework is stable and thoroughly tested, but it is always possible that some bugs may arise.

If you experience any issues, please follow the bug-report steps. Bug fixes are a top priority and are addressed as quickly as possible, with the most critical issues fixed first.

Your feedback is valuable and helps us continue to improve the product.

Yes. Purchases of our Fab products through the Games by Hyper website can also be redeemed on Fab.

1. Sign in to the Games by Hyper account used for your purchase and open Fab Access.
2. Enter the email address for your Fab account and request access for your purchased product.
3. Once a key is available, use Claim & reveal.
4. Open the Epic Games code redemption page and redeem the key using the account linked to your Fab email address.

You can continue downloading your purchase from My Library while your Fab request is being processed.

Payment plans: The plan must be fully paid before you can request Fab access. If you have finished paying but the request is still blocked, contact support.

Automated Fab keys are personal licenses. For professional or student license access, contact support.

Yes! Engine updates and fixes are included for at least 3 years after initial release or until a major Unreal Engine version change (e.g. UE6).

• Only the latest engine versions are officially supported and receive new updates.
• Older versions may receive updates if feasible, but this is rare.
• Changelogs may be brief.
• Newly released modules or updates are not guaranteed to work with previous Unreal Engine versions.

1. General Advice:

• If you’re actively programming, avoid updating.
• Engine or marketplace updates can break your custom changes.

2. No Code Changed?

• If you haven’t modified Hyper code, updates are easy.

3. Important:

• Always backup & use version control.
• I can’t help with updates or provide detailed changelogs.

4. How to Update:

• If no code changed, remove all Hyper files, migrate, then re-integrate.

5. Extra Tips:

• Document any code changes you make.
• Backup your data tables.
• Keep folder structure—moved files get overwritten.

6. Product Philosophy:

• Sold “as is”.
• Updates = bug fixes, not new features (even though I sometimes do, at my discretion).
• You bought it for its current state.

7. File Structure & Updates:

• Structure usually stays consistent for migration.
• If versions & folders match, you can overwrite—but it erases changes.
• After migration: re-add your changes, reimport data tables.
• Core folder now holds base architecture (datastructures, classes, interfaces). Implementations are outside.
• Overwriting old with new is not always simple now.

8. Cherry Picking:

• If you’ve changed a lot, selectively copy code you want.
• Advanced users: mix new with old for best results.

9. Conclusion:

• Updates are not always needed.
• If you update, follow these tips for smooth integration.

I provide optional courses for the basics of UE5 and for learning how to create a multiplayer survival framework.

UE5 Basics

Are you new to Unreal Engine and eager to grasp its fundamental principles? This course covers everything from understanding variables to unraveling the complexities of networking.

Multiplayer Survival Framework Course

This course will guide you through the process of crafting the foundation of a multiplayer survival game with Unreal Engine 5. We will start with the essentials, such as thinking out the architecture and setting up a map. From there, we will dive into the technical aspects, exploring the world of Unreal Engine’s visual scripting through Blueprints. You will gain proficiency in functions, macros, interfaces, variables, networking, and a wealth of other crucial concepts.

The Survival Framework course helps to comprehend an extensive framework that also highlights why certain architectural choices are made, with the goal to provide you with foundational knowledge.

Integration depends on:

• Your experience level
• How modular each system is
• How much effort you’re willing to invest

Why Hyper systems add value: When you buy a Hyper module (like mineable rocks), you get a complete system, not just one feature. For example, mineable rocks include inventory, interaction, replication, animation, pickup/equip, and damage handling.

This means:

• All-in-one solution: Everything works together out of the box.
• Blueprint for integration: If you want to use your own inventory, simply search for “get inventory” in the Blueprints to find logical connection points.
• See adapting modules (mineable rocks example)
• See migrating our own systems (level manager example)
• Flexible customization: Use the full template or just the parts you need.

Note: Custom integration, especially between different systems, is one of the most challenging parts of game development. If you’re new to Unreal Engine or Blueprints, you’ll usually have the best experience staying within the Hyper ecosystem, which is one of the most complete and robust available.

Support and resources:

• Our documentation includes video tutorials and a migration and integration guide.
• While we can’t offer step-by-step support for every third-party asset, our resources and Discord community can help guide your process.

Nearly everything in my products is created by me and the team I’ve built over time. Together, we’ve dedicated well over 50,000 hours to development—covering gameplay systems, Blueprints, and documentation—with a deep passion for quality and completeness.

We also leverage some of the best content provided by Epic Games where it makes sense. For example, our advanced locomotion framework uses adapted Lyra animations as a foundation, ensuring industry-standard quality for your projects.

To keep the focus on gameplay depth and value, we sometimes use outstanding community assets under the CC0 license. Please support these great creators if you can:

• Poly Haven
• ambientCG
• OpenGameArt
• Blend Swap (be sure to filter for CC0 assets)

Our priority is always delivering robust, original systems. When we use open community resources, it’s to bring you the best quality possible and to support the vibrant Unreal and open-source communities.

I understand the price may seem high at first glance, but the value you receive is substantial. Here’s why:

• Over 50,000 hours of professional work have gone into these systems and templates, including design, programming, testing, and documentation.
• Industry value: Even at a modest rate of $50 per hour (many developers charge much more), that would total several million dollars in development value.
• Massive time savings: By purchasing a template or module, you save thousands of hours and get advanced, production-ready systems at just a tiny fraction of real development cost.
• Best value: Buying the full template is much more affordable than purchasing individual modules separately.
• Flexible payment: If you need more flexibility, pay-over-time options are available through my website.

If you have questions about features, value, or pricing, please feel free to reach out. My goal is to help you succeed with the best tools available.

In regard to expectation management of developers that want to build an MMO:

It is hard, and requires a lot of custom implementations. I made it as easy as possible but I do not support large-scale MMO by default since it most likely requires custom engine implementations and more.

Multiple people in our community are doing a successful approach and are working on custom implementations like segmental replication and more.

The most easy answer is: If you need to ask this question, the answer will probably be not for you.

If there are any other creators who say it is all possible and easy… They are most likely not telling the whole story!